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New! Women Who Brew: Breaking the Glass Ceiling for the Love of Beer
Item# 52780
© 2012
62 Min.
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DVD (Chaptered) ISBN: 978-1-61753-756-1
From both a marketing and a career-development perspective, the world of beer and brewing has long been male-dominated. Ads for major beer companies generally target men, and in the rapidly growing cr...
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New! Growth and Niche Markets in Tourism
Item# 52782
© 2012
21 Min.
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DVD (Chaptered) ISBN: 978-1-61753-712-7
It's one of the world's fastest-growing industries, but like any business, tourism is evolving. More and more travelers are looking for experiences that go beyond the typical cruise or hotel stay-and...
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New! Fashion Design Careers: Do You Have What It Takes?
Item# 50181
© 2012
26 Min.
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It’s one thing to launch a career on a reality TV show and quite another to become a successful designer through talent and tenacity alone. This video follows eight up-and-coming fashion designers as...
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New! Management Roles: Planning, Organizing, Leading, Controlling
Item# 52669
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-61753-560-4
Management is one of the most widely discussed and critical issues in business. This program investigates what a manager actually does, using expert commentary to explain tasks such as planning, leadi...
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Customer Service Essentials
Item# 47818
© 2012
60 Min.
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DVD (Chaptered) ISBN: 978-1-62290-246-0
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it's just as important as advertising or product quality in building a company's reputation and it can d...
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Online Customer Service
Item# 47821
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-249-1
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their bus...
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Person-to-Person Customer Service
Item# 47819
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-247-7
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's anot...
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Telephone Customer Service
Item# 47820
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-248-4
We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is...
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Applications: Job Search Success
Item# 48962
© 2012
19 Min.
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DVD (Chaptered) ISBN: 978-1-62290-011-4
Once you have identified a job that's right for you, how do you communicate to a prospective employer that you're the perfect choice-without being able to introduce yourself in person? This video uses...
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Interviews: Job Search Success
Item# 48963
© 2012
17 Min.
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DVD (Chaptered) ISBN: 978-1-62290-012-1
Facing a job interview can be a nerve-wracking experience, but there are clear steps to take that will alleviate stress and offer a leg up against the competition. Good preparation-such as organizing...
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