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Customer Service Essentials
Item# 47818
© 2012
60 Min.
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DVD (Chaptered) ISBN: 978-1-62290-246-0
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it's just as important as advertising or product quality in building a company's reputation and it can d...
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Online Customer Service
Item# 47821
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-249-1
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their bus...
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Person-to-Person Customer Service
Item# 47819
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-247-7
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's anot...
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Telephone Customer Service
Item# 47820
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-248-4
We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is...
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Job Search Success
Item# 48960
© 2012
72 Min.
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DVD (Chaptered) ISBN: 978-1-62290-009-1
While technology and global economics continue to shape the job market, one thing never changes: work doesn’t come to you—you’ve got to get out there and find it! This four-part series helps viewers m...
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Starting a Job: Job Search Success
Item# 48964
© 2012
16 Min.
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DVD (Chaptered) ISBN: 978-1-62290-013-8
Having found and won your dream job, how do you get off on the right foot? This program highlights the importance of making a good impression and maintaining professional standards from day one of emp...
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Business Etiquette: Professionalism 101
Item# 47515
© 2012
25 Min.
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DVD (Chaptered) ISBN: 978-1-62102-612-9
How should you balance social media and your job? What’s the best way to ask for a raise? Who should pick up the tab for a business lunch? In this program, both business experts and a focus group of y...
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From Sports to Career: Transferable Job Skills
Item# 48021
© 2012
22 Min.
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DVD (Chaptered) ISBN: 978-1-62102-661-7
Teamwork, reliability, cooperation, endurance: habits athletes learn from sports are the very attributes employers want. Using personal stories from current and former athletes, this video shows how s...
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Professional Image: Professionalism 101
Item# 47513
© 2012
25 Min.
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DVD (Chaptered) ISBN: 978-1-62102-610-5
Being well dressed is only one part of presenting a good workplace image… What if you’ve done your best to maintain fast-track skills and are then asked to perform a menial task? This program guides v...
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Professionalism 101: Skills to Succeed and Advance at Work
Item# 47512
© 2012
75 Min.
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DVD (Chaptered) ISBN: 978-1-62102-609-9
With tips and advice from career counselors, human resources reps, new employees, and seasoned business professionals, this three-part series takes a commonsense approach to the details of job success...
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