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New! Revenge of the Nerds: Innovative Foreigners, American Start-Ups
Item# 52188
© 2012
27 Min.
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DVD (Chaptered) ISBN: 978-1-61753-702-8
The barbecue’s sizzling, the beers are flowing, and a bunch of young techies are talking start-ups, IPOs, apps, and platforms. The remarkable thing is, they all have Australian accents! Welcome to ano...
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New! Rise of the Machines: Will Civilian Drones Reshape American Life?
Item# 52190
© 2012
28 Min.
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DVD (Chaptered) ISBN: 978-1-61753-704-2
As America's military involvement in Iraq and Afghanistan winds down, many drones are coming home for use in border protection and municipal law enforcement. But domestic drone deployment is prolifera...
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Creating Mobile Apps
Item# 47488
© 2012
44 Min.
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DVD (Chaptered) ISBN: 978-1-62290-242-2
With the app market in boom mode, entrepreneurs across America and around the world have poured their energy and resources into app development. What does it take to stake a claim in this high-tech go...
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Customer Service Essentials
Item# 47818
© 2012
60 Min.
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DVD (Chaptered) ISBN: 978-1-62290-246-0
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it's just as important as advertising or product quality in building a company's reputation and it can d...
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Data Mining: Big Data's Increasing Challenge and Payoff
Item# 47487
© 2012
25 Min.
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DVD (Chaptered) ISBN: 978-1-62290-241-5
Just as raw materials buried in the Earth yield the occasional gem, raw data can also be mined for value. And as the amount of information available for analysis grows with every bar-code scan and Fac...
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Mobile App Development and Deployment
Item# 47490
© 2012
22 Min.
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DVD (Chaptered) ISBN: 978-1-62290-244-6
Once the purpose, basic architecture, and potential consumer base of a mobile app have been established, it’s time to get busy building it. But app development is typically a complex undertaking and s...
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Mobile App Research and Planning
Item# 47489
© 2012
22 Min.
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DVD (Chaptered) ISBN: 978-1-62290-243-9
The process of bringing a successful app to market begins long before the actual software is developed. As with any endeavor that fuses commerce and creativity, the app usually starts with a spark of...
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Online Customer Service
Item# 47821
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-249-1
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their bus...
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Person-to-Person Customer Service
Item# 47819
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-247-7
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's anot...
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Telephone Customer Service
Item# 47820
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-248-4
We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is...
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